ACHIEVEMENTS OF Mrs. Jyoti Mayal, President TAAI (2019 – 2014)

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• Adapted to unprecedented challenges, ensuring business continuity during the global pandemic.
• Actively pursued and processed all due refunds approx. 5000 crores from airlines with MoCa
• Supported refunds from hotels, and service providers, ensuring client finances protection
• Successfully negotiated and resolved penalties with IATA, preventing financial loss for the business.
• Chairperson APJC for better Communication
• Managed and addressed the airline capping/ticketing authority issues to maintain service delivery and financial viability.
• Continued to motivate and support the team, keeping morale high during challenging times.
• Advocated relentlessly to MoH & MEA for the reopening of borders to revive travel and tourism.
• Played a key role in the resumption of flights with MoCA post-lockdown, facilitating travel recovery.
• Supported vaccination initiatives, encouraging staff and clients to get vaccinated for safe travel.
• Engaged in Women in Travel and Tourism (WITT) initiatives, promoting gender diversity and empowerment in the industry.
• Coordinated with visa facilitation services with BLS and VFS to streamline travel document processes during the pandemic.
• Ensured flights were reinstated on the Global Distribution System (GDS), preventing disruptions in flight bookings.
• Managed multiple GDS-related cases efficiently, ensuring the availability and accuracy of flight data for agents and clients.

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• Organized a successful roadshow during the Arabian Travel Market (ATM) in Dubai, attended by key stakeholders from India and the UAE, to promote inbound tourism.
• Engaged in G20 discussions, shaping policies related to National Tourism Policy (NTP), cruise tourism, adventure tourism, and MICE sectors, ensuring strategic growth.
• Successfully secured funds and deliverables through high-level meetings with the President and Speaker of Sri Lanka to strengthen tourism ties.
• Collaborated with the Ministry of Tourism on comprehensive policies, including updating the website and working on Market Development Assistance (MDA) programs.
• Worked closely with the Ministry of Aviation and DGCA on consumer protection measures and insurance policies to safeguard travel agent and consumer funds.
• Advocated for the implementation of Tax Collected at Source (TCS) policies and ongoing efforts to reduce GST rates in the travel industry.
• Collaborated with the Ministry of External Affairs to expedite visa openings, facilitating smoother international travel.
• Initiated efforts to integrate tourism studies into state school boards and CBSE curriculum to foster early industry awareness.
• As APJC Chairperson, successfully managed natural capping, facilitated refunds for agents, and maintained a strong relationship with airlines, protecting agents from defaults.
• Signed several Memorandums of Understanding (MoUs) with countries and states to enhance tourism cooperation and exchange.
• Launched skill development initiatives in partnership with the Tourism and Hospitality Skill Council (THSC) and Ministry of Tourism.
• Coordinated media outreach with 15 major electronic travel channels to enhance visibility in Sri Lanka and beyond.
• Built strong branding for India across international markets, establishing connections with Indian ambassadors globally.
• Actively contributed to Invest India’s initiatives and the Bureau of Indian Standards (BIS) to enhance tourism infrastructure and investment.